service and repair

L4K3 offers a variety of services and suggestions for smooth ordering and long-lasting use of your favorite items.

About gift wrapping

Is gift wrapping possible?

It is possible.
At L4K3, all wrapping is free of charge.
[Macaron/Macaron BIG]
I put it in the box for exclusive use of the macaroon and send it.
[BAG other than macarons]
We will attach a ribbon to the L4K3 original shopper and bundle it with the product.
We will deliver by wrapping paper with ribbon or PP bag with ribbon.
Please also see this.
About wrappingAbout wrapping

Is it possible to hang Noshi?

It is possible.
For writing and name engraving, please write in the remarks column.

Is it possible to enclose a self-made message card, etc., and ship it?

It is possible.
If you send us the message card you wish to enclose in advance, we will do our best to accommodate you.

Is it possible to enclose a catalog with no prices listed?

I am sorry. Currently, only catalogs with prices are available.

Handling of ropes

Is it possible to have the rope braided before delivery?

Is possible. We will deliver the braided rope of your choice.
When ordering, please write your request in the remarks column.
Please refer to here for the types of arrangements.
Click here for the rope arrangement page

Please tell me how to knit a rope.

We have introduced the types of rope arrangements in the video.
Please refer to it.
Click here for the rope arrangement page
In addition, Daimaru Kobe also offers an arrangement service.
Please feel free to contact us.

About correspondence at the store

Can I buy it at department stores?

Currently, you can purchase it at Daimaru Kobe.
40 Akashicho, Chuo Ward, Kobe City, Hyogo Prefecture
L4K3 Daimaru Kobe 3F ☎️ 078-335-5733

Are the products that are sold out online also sold out in stores? ?

Inventory management is divided between the website and the store, so it may be possible to prepare at the store.
As the stock status is constantly changing, we apologize for the inconvenience, but we would appreciate it if you could contact the store.
L4K3 Daimaru Kobe ☎️ 078-335-5733

Are there any L4K3 shops in Italy?

There is no L4K3 shop, but there are shops that sell accessories and shoes.
Please contact us for store name, etc.
Contact Us

Where can I find the schedule and list of upcoming events?

Information is provided on L4K3's official Instagram and this site's Topics.
Click here for L4K3 Instagram
Click here for event information

About bag care

Is the bag waterproof?

It is not waterproof.

Can I wash it in the washing machine?

We do not recommend using a washing machine.
Basically, please wipe off with a wet tissue or the like.
If it is very dirty, please remove the metal charm, etc., wash it, and then dry it with a towel.

How should I care for my rope?

We recommend that you wash your hands gently.

Is it okay to use a waterproof spray?

Please try it once in an inconspicuous place and use it after confirmation.

About repair

What should I do if there is an initial defect?

If you have any initial defects or questions, please contact us within <1 week> from the arrival date of the product.
After one week, we may not be able to respond. Thank you for your understanding.

L4K3 Official Online Shop
TEL: 0798-98-2678

How long will the repair take?

We will get back to you as soon as possible.
It depends on the contents, but it is a guideline from one week to one month.

Where should I inquire if the product I bought at the event is damaged?

We apologize for the inconvenience, but please contact the facility where you purchased the ticket.

My L4K3 logo charm is broken. Can you fix this?
Logo charms cannot be repaired, so You can order from the purchase page.
I would appreciate it if you could consider it.
*If there is an initial defect, we will consult with you.
Click here for the purchase page for L4K3 logo charm

Click here for repair request

Please contact us from the inquiry form.