Click here for repair request
Please contact us from the inquiry form.
service and repair
L4K3 offers a variety of services and suggestions for smooth ordering and long-lasting use of your favorite items.
About bag care
Is the bag waterproof?
It is not waterproof.
Can I wash it in the washing machine?
Use of a washing machine is not allowed.
As a general rule, please care for it by wiping it clean with a wrung-out cloth or similar item.
What is "glass coating"?
To protect your important item from scratches and dirt and keep it beautiful for years to come, we recommend our [glass coating service].
By applying the coating, everyday care becomes easier and it is simpler to keep it in clean condition.
How should I care for my rope?
We recommend that you wash your hands gently.
Is it okay to use a waterproof spray?
Please try it once in an inconspicuous area and use it after checking the condition.
About gift wrapping
Is gift wrapping possible?
Yes, that is available.
At the L4K3 ONLINE SHOP, all gift wrapping is offered "free of charge."
Your items will be packed in an original L4K3 gift box.
Is it possible to enclose a self-made message card, etc., and ship it?
It is possible.
If you send us the message card you wish to enclose in advance, we will do our best to accommodate you.
Is it possible to enclose a catalog with no prices listed?
We sincerely apologize.
At this time, we can only provide catalogs that include pricing information.
Handling of ropes
Is it possible to have the rope braided before delivery?
That is possible.
We will deliver it with the braided rope of your choice.
When placing your order, please include your request in the “Remarks” field.
Please refer here for the available arrangement types.
Please tell me how to knit a rope.
We introduce the different rope arrangement styles in the video.
Please take a look.
👉 Click here for rope arrangement details
We also offer rope arrangement services at "L4K3 Daimaru Kobe Store."
Please feel free to ask us.
Daimaru Kobe Store ☎️ 078-335-5733
Regarding store support
Can I buy it at department stores?
It is currently available for purchase at Daimaru Kobe Store.
〒650-0037
40 Akashimachi, Chuo-ku, Kobe-shi, Hyogo Prefecture, Hyogo Prefecture
L4K3 Daimaru Kobe Store 3F☎️ 078-335-5733
Are items sold out in the online shop also sold out in stores?
Because the ONLINE SHOP and our stores manage inventory separately, the item may be available at the store.
Since stock status is constantly changing, we apologize for the inconvenience, but we would appreciate it if you could contact the store for the latest information.
L4K3 Daimaru Kobe Store ☎️ 078-335-5733
Are there any L4K3 shops in Italy?
There is no L4K3 shop, but there are shops that carry accessories and shoes.
Please contact us here for store names and other details.
Where can I see the schedule and list of upcoming events?
Information is posted on the official L4K3 Instagram and on this site’s Topics page.
About repair
What should I do if there is an initial defect?
If you have any defects upon arrival or any questions, we apologize for the inconvenience, but please contact our store within [1 week] from the date the product arrives.
If more than 1 week has passed, we may be unable to assist you, so we kindly ask for your understanding.
L4K3 Official Online Shop
TEL:0798-98-2678
Mail:info@l4k3.jp
How long will the repair take?
We respond as quickly as possible.
Depending on the details, the standard timeframe is from 1 week to 1 month.
Where should I inquire if the product I bought at the event is damaged?
We apologize for the inconvenience, but please contact the facility where you purchased the ticket.
My L4K3 logo charm is broken. Can you fix this?
We sincerely apologize, but the logo charm cannot be repaired, so please repurchase it from the product page.
※If it is a defect from the beginning, we will discuss it with you.
※If it is a defect from the beginning, we will discuss it with you.
