For repair requests, click here
Please contact us via the inquiry form.
Service and repairs
To ensure a smooth ordering experience and help you enjoy your favorite items for years to come, L4K3 offers a variety of services and recommendations.
About Bag Care
Is the bag waterproof?
Not waterproof.
Can I wash it in the washing machine?
Washing machines are not available for use.
Basically, please care for it by wiping it with a wrung-out cloth or similar.
What is "glass coating"?
To protect your valuable item from scratches and dirt and keep it looking beautiful for years to come, we recommend our [Glass Coating Treatment].
Applying the coating makes everyday care easier and helps maintain its clean, beautiful condition.
How should I care for the rope?
We recommend gently hand-washing this item.
Is it okay to use a waterproof spray?
Please try it on an inconspicuous area first and use it only after checking the condition.
gift wrapping
Can this be gift wrapped?
Yes, that is available.
At the L4K3 ONLINE SHOP, all gift wrapping is handled free of charge.
Items will be packaged in an original L4K3 gift box.
Is it possible to include a handmade message card, etc., when shipping?
Yes, we can accommodate that.
If you send us the message card or similar item you would like enclosed in advance, we will take care of it.
Can I include a catalog that does not list prices?
We sincerely apologize.
At present, we can only provide catalogs that include prices.
Regarding your response concerning the rope
Can you ship it with the rope braided?
Yes, we can do that.
We will deliver it with the braided rope of your choice.
When placing your order, please write your request in the “Notes” field.
Please refer here for the types of arrangements available.
Please teach me how to braid rope.
We introduce the different types of rope arrangements in the video.
Please take a look.
👉 Click here for rope arrangement details
“The L4K3 Daimaru Kobe Store” also offers rope arrangement services.
Please feel free to ask us.
Daimaru Kobe Store ☎️ 078-335-5733
About Store Support
Can I buy it at a department store?
It is currently available for purchase at Daimaru Kobe Store.
〒650-0037
40 Akashi-machi, Chuo-ku, Kobe-shi, Hyogo Prefecture, Hyogo Prefecture
L4K3 Daimaru Kobe Store 3F☎️ 078-335-5733
Are items sold out in the online shop also sold out in stores?
Because inventory is managed separately for the ONLINE SHOP and the store, the item may be available at the store.
Since stock status is always changing, we apologize for the inconvenience, but we would appreciate it if you could contact the store for details.
L4K3 Daimaru Kobe Store ☎️ 078-335-5733
Is there an L4K3 shop in Italy?
We do not have a L4K3 shop, but we do have shops that carry accessories, shoes, and more.
Please contact us here for store names and other details.
Where can I find the schedule and list of upcoming events?
Information is available on L4K3’s official Instagram and on this site’s Topics page.
About repairs
What should I do if there is an initial defect?
If you receive a defective item or have any questions, please contact us within [1 week] of the delivery date. We apologize for the inconvenience.
If more than 1 week has passed, we may be unable to assist, so we kindly ask for your understanding.
L4K3 Official Online Shop
TEL:0798-98-2678
Mail:info@l4k3.jp
How long does the repair take?
We respond as quickly as possible.
Depending on the details, the estimate is between 1 week and 1 month.
If the product I bought at a special event is damaged, where should I contact?
We sincerely apologize for the inconvenience, but please contact the facility where you made your purchase.
The L4K3 logo charm has broken. Can it be repaired?
We sincerely apologize, but we are unable to repair the logo charm, so please purchase it again from the product page.
※ If it is a defect from the start, we will discuss it with you.
※ If it is a defect from the start, we will discuss it with you.
