About membership registration

What privileges do I have when I become a member?

(1) Customers who have registered as members (accounts) will receive [1,100 points] as a token of appreciation for their registration.
Grant time
Expiration date 90 days

② Purchase amount [1 point per 100 yen] will be granted.
Grant time 5 days after the shipping date
Expiration date 1 year

Please use 1 point as 1 yen when you shop next time.

I can't log in.

Are your registered email address and password entered correctly?
Both must be entered in half-width alphanumeric characters.
If you have forgotten your password, please reissue your password from "Forgot your password?" on the login screen.
Click here to reissue your password

I haven't received an email from the online shop.

Please check if the email address you entered is correct.
Your e-mail software may misidentify e-mails as junk e-mails and place them in the "junk e-mails" folder.
Please check your spam folder.
Also, if you have filter settings such as "URL link restrictions" or "domain authentication restrictions (rejection of emails other than mobile addresses)", please cancel them or set them so that you can receive "info@l4k3.jp". increase.

Can I order products without registering as a member?

yes. You can order without registering as a member.

If I become a member, can I receive information about new products and campaigns in advance?

yes. For members, various new information of L4K3 and advantageous coupon information, etc.
We will contact you by email.
Tap here to signup

About your order

Can I check my order details?

When you complete your order, you will receive an order confirmation email at your registered email address.
Also, if you have registered as a member, you can check the details of your order from My Page after logging in.
Click here for my page

Please tell me the type of payment method.

You can use credit card payment, Amazon Pay, Rakuten Pay, PayPay, convenience store prepayment, Paidy (convenience store deferred payment), bank transfer, and cash on delivery payment.

Can I change or cancel the contents after placing an order?

We cannot accept any changes, additions, or cancellations to the order contents due to customer's convenience after the order procedure is completed. *If you have any questions other than initial defects, please contact us using the inquiry form.
Click here for the inquiry form

Can I return or exchange an item?

Regarding returns and exchanges, please refer to the [User Guide] for details. I would appreciate it if you could confirm it.
[Usage Guide] Click here for cancellations, returns, and exchanges

How many days will it take to ship the order?

After confirming the completion of payment, we will ship within 3 to 5 business days (excluding weekends and holidays).
*It may take some time before delivery if transportation is affected due to bad weather.
*We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, and store-designated holidays.
Thank you for your understanding.

Can you issue a receipt?

You can use the delivery note delivered with the product as a receipt.

Can I change my payment method?

Please note that once the payment is confirmed, it cannot be changed.
If you wish to change your order, please cancel your order and then place a new order.






About gift wrapping

Can you handle gift wrapping and Noshi?

yes. It is possible.
We offer free gift wrapping and noshi hanging.
If you wish, please fill in the remarks column.
Please click here for more information on wrapping.

How to use BAG and rope

I would like to know how to knit a rope.

On this page, we introduce the arrangement video.
I would appreciate it if you could refer to it.
Arrangement video page is here

In addition, Daimaru Kobe also offers an arrangement service, so please feel free to contact us.

Can the length of each bag and rope be adjusted?

You can adjust the length by adjusting the knot.
※BOSTON can adjust only the shoulder strap.

About the material of the bag

What material is the bag made of?

A blend of polyamide and polyurethane.
Urethane resin is used for the inner pockets and the outer bottom of QUEENLAKE.

Is the bag waterproof?

It is not waterproof.

The texture is different depending on the pattern, but are they all the same material?

The materials are the same.
Due to the embossing process, the texture varies depending on the shape.
For example, square embossing gives a soft feel, while star embossing gives a smooth feel.

About the size and capacity of the BAG

What is the approximate capacity?

I gave an example with the goods that actually enter. I would appreciate it if you could refer to it.

QUEEN LAKE・・・A4 size, 16-inch or smaller laptop, etc. Luggage for one night

LADY LAKE・・・A4 size, 15-inch laptop, etc. (slanted)

MACARON MINI・・・smartphone etc.

MACARON・・・Smartphone, long wallet (may not fit depending on the type)

MACARON BIG・・・Smartphones, long wallets, 500ml PET bottles, etc.

CLEATTOTE・・・A4 size, 16-inch or less laptop, etc. *There is also an inner pocket for a 14-inch or less laptop, luggage for one night

CLEATTOTE MINI・・・A5 size, 500ml PET bottle, etc.

BOSTON・・・Luggage for 1 to 2 nights

BACKPACK・・・Laptop computer of 16 inches or less ※There is also an inner pocket for a laptop computer.

KATE・・・Long wallet, ipad, etc.

About other products

Can I purchase a mini doll charm?

Currently not for sale.
If you use it for novelties, etc., we will guide you on the site blog and official Instagram.
Click here for the blog page
Instagram is here

Please tell us your favorite color.

Basic colors such as black, gray, white, and navy are standard popular colors,
Vivid colors such as red, blue, and orange are also very popular.

Do you have men too?

All items are unisex and can be used by both men and women.

Is it possible to purchase the collaboration with Muta at the Muta shop?

Depending on the item, it may or may not be available, so please contact each store directly.

About physical stores

Are there any L4K3 shops in Italy?

There is no L4K3 shop, but there are shops that sell accessories and shoes.
Please contact us for store name, etc.

About coupon code

Where can I enter the coupon code?

Please check "About using coupons" in the usage guide.
Click here for usage guide